Crazy (non) Client: So, what do you think? This tile or this one? Do you like the pinky- salmon tones or the baby-blue?
Me: Um, I think they're both fine (I look anxiously at the clock, I've been talking to this woman about the colours in her kitchen for over fifteen minutes now - and I have a customer coming to sign a contract in less than ten minutes and I have to finalise his plan and get the contracts ready) But Perhaps we could discuss this all a bit later. When you're certain you want to go ahead?
Crazy (non) Client: I was just worried about the splashback actually? What do you think? Glass or tiles?
Me: Glass. I like glass. But these details can definitely be worked out a bit later. There's no hurry. (I drag the diary over and look at her questioningly) So? When would you like me to come over and take a look?
Crazy (non) Client: (Looking puzzled) Oh. But you don't need to do that. The builder has already organised Dodgy Kitchens (local competitor) to do the job.
Me: (confused now) So. Oh. Um, you're getting a kitchen from Dodgy's?
Crazy (non) Client: (unabashed) Definitely. We've paid the deposit and everything. Oh look. (she picks up a large Granite sample from the floor) Do you think I should have something like this? I know it costs a lot more...and that it is porous and...but it really is so beautiful...and I just love those pinky tones...and my husband...
Me: Um. Excuse me. Um...but...I think perhaps the guys from Dodgy will help you with this.
Crazy (non) Client: (smiling, completely OBLIVIOUS) Oh. Yes. I'm sure they would. But they don't have any women there and ....well....it's just so much nicer talking to a woman about this stuff, isn't it? (eyes opening wide) Oh My Goodness! Look at that colour! That is exactly what I am looking for! ( she picks up another granite sample - a particularly vomitous splotchy green- and-pink, and holds it up with delight)
Me: Um. Excuse me. I'm really sorry. But we don't normally...really...offer this service to people who are getting kitchens from our competitors. You have to understand..we can't really afford to....
Crazy (non) Client: (Smiling - has she
heard what I said?) But I don't want to go
too pink. After all ( she laughs) my husband has to live in the house as well. I don't want to make it look..
Me: (feeling quite pissed off now, she has wasted my time and I'm going to be late for my next client) I'm really sorry. I'm sure Dodgy's will be happy to help you. I really do have to get back to work now. Excuse me. (and I go to the desk and sit down. My back to her.)
Crazy (non) Client: (sounding mildly nonplussed) Hmmm. But just look at how well these go together. This granite and this wall tile....(sigh) There's just so much choice...I'm not sure if it would be better in the long run to....
I don't turn around, I don't acknowledge her, but she keeps asking questions, keeps chatting away. I'm not even angry anymore - more baffled, really. And curious. Quite fascinated. How does this woman get on the world? How does her husband cope? She must definitely fit somewhere along the autism continuum. .....
And she's still chatting when I stand up, excuse myself, and leave the office. I go out back into the workshop where I quickly explain the situation to Hilary, in muffled whispers.
Hilary: Really? (He goes to the door and peeks through at her) She's going now, I think. She's collecting her tiles and her folder. She looks a bit pissed off.
We peek through the door watching (and giggling quietly) as she departs in a huff.
No-one can tell me working in the kitchen industry isn't exciting.